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Legal

Terms of Service

The agreement between Bubblee Circle and the business using the platform. Last updated 31 August 2026.

These Terms of Service (the “Terms”) are a binding agreement between Creative Stripes Ltd, trading as Bubblee Circle, a company registered in England and Wales with company number 12104618, VAT number 434 4493 90, and registered office at Rivers Lodge, West Common, Harpenden, Hertfordshire, AL5 2JD, United Kingdom (“Bubblee Circle”, “we”, “us”), and the business identified in the subscription (the “Operator”, “you”), governing the Operator’s use of the Bubblee Circle platform (the “Services”).

Bubblee Circle is a self-serve, multi-tenant platform: any eligible business may sign up, configure, and run its own Programme without Bubblee Circle involvement in onboarding, and each Operator’s Cardholders, content, and branding are logically separated from every other Operator’s.

By signing up for, accessing, or using the Services, you agree to these Terms. If you are entering into these Terms on behalf of a business, you confirm that you have authority to bind that business.

These Terms incorporate by reference our Data Processing Agreement, Privacy Notice, and Sub-processors list.

  1. 1.Definitions

    Billing Period
    the recurring period (monthly or annual) for which the Operator pays subscription fees in advance.
    Cardholder
    an end customer of the Operator who enrols in a Programme run on the Services.
    Operator Content
    the brand assets, Programme configuration, Cardholder records, marketing copy, and any other data the Operator uploads to, or generates through, the Services.
    Plan
    the subscription tier the Operator selects (currently Starter, Growth, or Scale).
    Programme
    the loyalty, membership, or rewards scheme an Operator configures and runs on the Services for its Cardholders.
    Programme Features
    the functionality an Operator may enable within a Programme, including points-based loyalty cards, referral rewards, gamification mechanics (such as streaks and badges), and community or social features that let Cardholders interact with the Operator's brand or with each other.
    Subscription Term
    the period of the Operator's current Billing Period, together with any renewals.
    Trial
    any free trial or evaluation period offered for the Services.

  2. 2.The Services

    Bubblee Circle provides a digital loyalty and engagement platform that lets Operators create and run Programmes, using Programme Features, that integrate with Apple Wallet and Google Wallet. The Services include, depending on the Plan: card creation tools, enrolment flows, referral and gamification tools, Cardholder communications (email, SMS, push), community/social features, analytics, point-of-sale integrations, an operator dashboard, and an API.

    Bubblee Circle may add, change, or remove features at any time. We will give reasonable notice of any change that materially reduces the functionality of the Services and is not required by law or by a vendor of ours.

  3. 3.Eligibility and account registration

    To use the Services, the Operator must be a business, or an individual acting for purposes relating to their trade, business, craft, or profession, and must be capable of forming a binding contract under the law of its home jurisdiction. The person registering must be at least 18 years old.

    The Operator must provide accurate registration information, including its business location, and keep it up to date. The Operator is responsible for everything done through its account. Bubblee Circle may verify the Operator’s identity and business details, including through Stripe Identity, as described in clause 13.

  4. 4.Plans, fees, and billing

    4.1 Plans.

    The Services are available on tiered Plans. Current pricing and Plan inclusions are published at vennperks.com/pricing. Each Plan may include limits (for example, on the number of users, cards, Cardholders, or messages); these are described on the pricing page or in the dashboard.

    4.2 Billing cycle.

    Subscriptions are billed in advance, monthly or annually as selected by the Operator. The Billing Period starts on the day of signup or, where a Trial applies, on the day the Trial ends, and renews on the same date each subsequent period.

    4.3 Auto-renewal.

    Subscriptions renew automatically at the end of each Billing Period for a further period of the same length, at the then-current price, unless cancelled in accordance with clause 4.5 before the renewal date. By subscribing, the Operator authorises Bubblee Circle (via Stripe) to charge the payment method on file for each renewal.

    4.4 Payment.

    Payment is processed by Stripe. The Operator authorises Bubblee Circle, and Stripe acting on Bubblee Circle’ behalf, to charge the payment method on file for all amounts due, including renewals and applicable taxes.

    4.5 Cancellation and how it works.

    The Operator may cancel auto-renewal at any time through the dashboard, or by emailing support@vennperks.com, with effect from the end of the current Billing Period. The cancellation takes effect for the next renewal — to avoid being charged for a renewal, the Operator must cancel before the renewal date.

    Monthly Plans. On cancellation, the Operator keeps access until the end of the current monthly Billing Period. The Operator is not charged again. Fees already paid for the current month are not refunded.

    Annual Plans. On cancellation, the Operator keeps access until the end of the annual Billing Period it has already paid for. The Operator is not refunded for the unused remainder of an annual term. Cancellation simply stops the subscription renewing for a further year.

    For clarity: cancelling does not trigger an immediate refund of pre-paid fees. The Operator retains the Services for the period already paid for, and the subscription does not renew.

    4.6 Upgrades and downgrades.

    Upgrades. take effect immediately. The Operator is charged a pro-rata amount for the higher Plan for the remainder of the current Billing Period, and the new Plan price applies from the next renewal.

    Downgrades. take effect at the start of the next Billing Period. The Operator keeps the features of the current Plan until then. Downgrades do not trigger a refund of the difference for the current period. The Operator is responsible for ensuring its usage fits within the lower Plan’s limits before the downgrade takes effect.

    4.7 Trials and promotions.

    Where the Services are offered with a Trial or promotional pricing, the terms stated at the point of signup apply. Unless stated otherwise, the subscription automatically converts to the relevant paid Plan at standard pricing at the end of the Trial, and the payment method on file is charged on that date. To avoid being charged, the Operator must cancel before the Trial ends. Trials are for genuine evaluation; Bubblee Circle may withdraw or refuse a Trial, or treat repeated Trial sign-ups as abuse.

    4.8 Failed payments.

    If a payment fails, Bubblee Circle may retry the charge over a period of up to 7 days. During that period the Operator’s access may be limited. If payment is not received within that period, Bubblee Circle may suspend the Services (clause 20) and, if the failure continues, terminate the subscription. Reactivation may require settlement of outstanding amounts.

    4.9 Late payment.

    Without prejudice to any other right, Bubblee Circle may charge interest on overdue amounts at the statutory rate applicable in the Operator’s billing currency (in GBP, under the Late Payment of Commercial Debts (Interest) Act 1998, or the nearest local equivalent for other currencies), and the Operator is responsible for Bubblee Circle’ reasonable costs of recovering overdue amounts.

    4.10 Chargebacks.

    If the Operator initiates a chargeback or payment dispute instead of following the cancellation process in clause 4.5, Bubblee Circle may suspend or terminate the account, dispute the chargeback with evidence of these Terms, and recover the disputed amount plus any associated fees as a debt.

    4.11 Taxes.

    Fees are stated exclusive of VAT, sales tax, and any other applicable taxes or duties. Bubblee Circle will add and remit tax where it is legally required to do so at the point of sale (for example, UK VAT, or sales tax in jurisdictions where Bubblee Circle has a collection obligation). Outside of that, the Operator is responsible for determining and accounting for any tax arising in its own jurisdiction, including under reverse-charge or equivalent self-assessment mechanisms. The Operator must provide accurate tax-status and location information.

    4.12 Currency.

    Fees may be charged in GBP, USD, or EUR, as offered and selected by the Operator at signup. Once selected, the billing currency for a subscription does not change without the Operator’s agreement. The Operator is responsible for any currency-conversion or bank charges on its side.

    4.13 Price changes.

    Bubblee Circle may change subscription fees on at least 30 days’ written notice, with the change taking effect from the Operator’s next renewal. If the Operator does not accept the new fees, the Operator may cancel before they take effect; cancellation in those circumstances is the Operator’s exclusive remedy.

    4.14 Refunds.

    Except as set out in these Terms or required by law, subscription fees are non-refundable, including for partially used periods and for periods during which the Operator did not use the Services. Where the Operator validly terminates for an uncured material breach by Bubblee Circle under clause 20, Bubblee Circle will refund pre-paid fees for the unused portion of the current Billing Period on a pro-rata basis.

    4.15 Operators who are consumers.

    These Terms are intended for business use. If, exceptionally, the Operator is treated as a consumer under the mandatory consumer-protection law of its jurisdiction (for example, the UK’s Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or an equivalent local law), the Operator may have a short statutory right to cancel a new subscription. By starting to use the Services during that period, the Operator requests immediate performance and acknowledges that the right to cancel is lost once the Services are fully performed, and that a proportionate charge applies for Services provided up to cancellation, to the extent permitted by that law.

  5. 5.Usage limits, fair use, and the API

    The Operator must stay within the usage limits of its Plan and any rate limits or fair-use limits published at vennperks.com/limits. Bubblee Circle may apply technical limits, throttle, or require an upgrade where usage materially exceeds the Plan.

    If the Operator uses the Bubblee Circle API, it must do so in accordance with our documentation and any rate limits, must keep its API keys secure, and must not use the API to circumvent Plan limits, to overload the Services, or to extract data in a way that harms the platform or other Operators.

  6. 6.Beta and early-access features

    Bubblee Circle may make features available on a beta, preview, or early-access basis (“Beta Features”). Beta Features are provided “as is”, may be changed or withdrawn at any time, are excluded from any availability commitment, and may be subject to additional terms. The Operator uses Beta Features at its own risk.

  7. 7.Operator account and security

    The Operator is responsible for:

    • maintaining the confidentiality of its login credentials and API keys;
    • the activity of any user it grants access to its account; and
    • promptly notifying us of any unauthorised access by emailing security@vennperks.com.

    Plans may limit the number of users. Bubblee Circle may require multi-factor authentication on Operator accounts (see Schedule 2 of the DPA), and may suspend any user account on reasonable security grounds.

  8. 8.Operator Content and data

    Ownership. The Operator retains all rights in Operator Content.

    Licence to Bubblee Circle. The Operator grants Bubblee Circle a worldwide, non-exclusive, royalty-free licence to host, process, transmit, and display Operator Content solely to provide the Services, enforce these Terms, and comply with applicable law. Bubblee Circle will not use Operator Content for any other purpose and will not use it to train any artificial intelligence model.

    Operator warranties. The Operator warrants that it has all rights necessary to upload Operator Content and to grant the licence above; that Operator Content does not infringe any third-party right; and that it has all necessary lawful bases and consents to instruct Bubblee Circle to process any personal data within Operator Content (see DPA clause 7).

    Cardholder personal data is governed primarily by the DPA, which prevails over these Terms in respect of personal-data processing.

  9. 9.Referral and community features

    Where a Programme uses referral rewards, the Operator is responsible for setting the reward terms shown to Cardholders. Bubblee Circle may detect and block rewards arising from fraudulent, duplicate, or self-referral activity, and is not obliged to honour a referral reward it reasonably believes was obtained fraudulently.

    Where a Programme uses community or social features (for example, activity feeds, shared achievements, or Cardholder-to-Cardholder interaction), any content a Cardholder posts through those features (“Cardholder Content”) remains that Cardholder’s, subject to the Operator’s own terms with its Cardholders. Bubblee Circle may remove or restrict Cardholder Content that appears to breach clause 11, without liability to the Operator or the Cardholder, but is not obliged to monitor Cardholder Content proactively. The Operator remains responsible for moderating its own Programme and for its relationship with its Cardholders.

    Gamification mechanics offered through Programme Features (such as streaks, badges, or milestone rewards) are engagement tools tied to Cardholder behaviour and are not prize draws, lotteries, or games of chance. If the Operator configures a Programme Feature to award a prize by chance or by a competitive process (rather than as a function of ordinary engagement), the Operator is solely responsible for ensuring that mechanic complies with the gambling, prize-promotion, or equivalent law of every territory in which it is offered.

  10. 10.Bubblee Circle intellectual property

    The Services — including the platform software, design, user interface, documentation, and the “Bubblee Circle” name and logo — are owned by Bubblee Circle or its licensors. Subject to these Terms, Bubblee Circle grants the Operator a worldwide, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the Subscription Term for its internal business purposes.

    The Operator may not:

    • copy, modify, or create derivative works of the Services;
    • reverse engineer, decompile, or disassemble the Services (except as permitted by mandatory law);
    • access the Services to build a competing product;
    • resell or sublicense the Services except as expressly contemplated by its subscription; or
    • remove or alter any proprietary notices.

  11. 11.Feedback

    If the Operator gives Bubblee Circle feedback, suggestions, or ideas about the Services, Bubblee Circle may use them without restriction or obligation, and the Operator grants Bubblee Circle a perpetual, irrevocable, royalty-free licence to do so. Feedback is given voluntarily and is not confidential.

  12. 12.Acceptable use

    The Operator must not use the Services:

    • in breach of any applicable law (including consumer-protection, data-protection, electronic-communications, gambling and prize-promotion, and product-safety law);
    • to run a Programme for goods or services it is not legally permitted to sell, or that infringes third-party intellectual property (for example, using protected brand names without authority);
    • to engage in deceptive or abusive practices toward Cardholders, including misleading referral or gamification mechanics;
    • to upload content, or permit Cardholder Content, that is defamatory, obscene, harassing, hateful, or sexually explicit;
    • to send spam or to breach anti-spam or electronic-marketing rules;
    • to introduce malicious code, or to probe, scan, or test the Services for vulnerabilities without our written permission; or
    • in any way that, on a reasonable assessment, exposes Bubblee Circle to legal or reputational risk.

  13. 13.Trust and safety

    Bubblee Circle operates trust-and-safety controls, including identity verification of Operators through Stripe Identity (triggered by certain volume or value thresholds), account restrictions (feature-block flags applied in response to a risk finding), a protected-brand check at signup, and an internal record of trust-and-safety events. We use these tools proportionately. Where we apply a material restriction, we will explain the reason as far as we can without compromising an investigation or third-party rights, and tell the Operator what is needed to lift it.

  14. 14.Third-party services

    The Services integrate with third-party services (including Stripe, Apple Wallet, Google Wallet, and point-of-sale and messaging partners). Use of those services is governed by the third party’s own terms; Bubblee Circle is not responsible for the acts or omissions of any third party. We will use commercially reasonable efforts to maintain the integrations we advertise but do not warrant that any specific integration will remain available.

  15. 15.Service availability and support

    We will use commercially reasonable efforts to keep the Services available 24/7, subject to scheduled maintenance, emergency maintenance, and force majeure. We do not offer a contractual uptime SLA at the published Plan tiers; enterprise-level commitments, where available, are agreed in a separate order form. Support is provided through the channels and hours published at vennperks.com/support.

  16. 16.Data protection

    Where Bubblee Circle processes personal data on the Operator’s behalf, the Data Processing Agreement applies and forms part of these Terms. Where the Operator or its Cardholders are located outside the UK, the DPA’s international transfer terms apply. In the event of a conflict between these Terms and the DPA in respect of personal-data processing, the DPA prevails.

  17. 17.Confidentiality

    Each party may receive non-public information from the other (“Confidential Information”). The receiving party must keep it confidential and use it only to perform its obligations under these Terms. Confidential Information excludes information that is or becomes public through no fault of the receiving party, was lawfully known before receipt, is independently developed, or must be disclosed by law (with prompt notice where lawful). These obligations survive termination for three years.

  18. 18.Publicity

    Bubblee Circle may identify the Operator as a customer and use the Operator’s name and logo on its website and in marketing materials, in accordance with any brand guidelines the Operator provides. The Operator may withdraw this permission at any time by emailing hello@vennperks.com, and Bubblee Circle will stop using the Operator’s brand in new materials within a reasonable period.

  19. 19.Export controls and sanctions

    The Operator represents that it, and its owners and users, are not subject to UK, EU, US, or UN sanctions, are not located in an embargoed territory, and will not use the Services in breach of applicable export-control or sanctions laws.

  20. 20.Anti-bribery

    Each party will comply with the Bribery Act 2010 and all applicable anti-bribery and anti-corruption laws in every territory in which it operates, and will not engage in any activity that would cause the other party to breach them.

  21. 21.Term, suspension, and termination

    Term.

    These Terms start when the Operator first accepts them and continue for the Subscription Term, plus any period for which a clause survives termination under the “Effect of termination” provision below.

    Termination for convenience.

    Either party may cancel a subscription as described in clause 4.5. Cancelling does not entitle the Operator to a refund except as set out in clause 4.14.

    Termination for cause.

    Either party may terminate immediately on written notice if the other (a) materially breaches these Terms and does not cure it within 30 days of written notice; (b) becomes insolvent or subject to bankruptcy or analogous proceedings; or (c) ceases to do business.

    Suspension.

    Bubblee Circle may suspend the Services or restrict features on reasonable notice (or immediately where the circumstances reasonably require) if (a) payment is materially overdue; (b) we reasonably believe the Operator is in breach of clause 12; (c) suspension is required by law or a regulator; (d) suspension is necessary to protect the integrity, security, or availability of the Services or of any other Operator or Cardholder; or (e) a trust-and-safety finding requires it. We will lift a suspension as soon as the reason for it is resolved.

    Effect of termination.

    On termination: (a) the Operator’s right to access the Services ends; (b) the Operator may export its data during the grace window in clause 11 of the DPA; (c) accrued payment obligations remain due; and (d) clauses that by their nature should survive (including IP, confidentiality, liability, indemnities, and dispute resolution) survive.

  22. 22.Disclaimers

    Except as expressly stated, the Services are provided “as is” and “as available”. To the maximum extent permitted by law, Bubblee Circle disclaims all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that any specific feature will continue to function as it does today.

  23. 23.Limitation of liability

    Excluded losses.

    Neither party is liable for any indirect, special, incidental, consequential, or punitive damages; loss of profits, revenue, business, anticipated savings, goodwill, or opportunity; or loss or corruption of data — whether in contract, tort (including negligence), or otherwise.

    Aggregate cap.

    Each party’s total aggregate liability arising out of or in connection with these Terms (including the DPA) in any 12-month period is limited to the greater of £500 (or the equivalent in the Operator’s billing currency) or the total subscription fees paid or payable by the Operator to Bubblee Circle in the 12 months immediately preceding the event giving rise to the liability.

    Unlimited liabilities.

    Nothing excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under applicable law. The cap above does not apply to the Operator’s obligation to pay fees or to either party’s indemnity obligations under clause 24.

    The Operator acknowledges the allocation of risk in this clause is reasonable in light of the fees paid for the Services.

  24. 24.Indemnities

    By the Operator.

    The Operator will indemnify Bubblee Circle against losses, damages, and reasonable costs (including reasonable legal fees) arising from a third-party claim relating to: (a) Operator Content or Cardholder Content; (b) the Operator’s use of the Services in breach of clause 12; (c) the Operator’s failure to obtain a valid lawful basis or required consents for Cardholder personal data; (d) any prize, promotion, or gambling-law non-compliance under clause 9; or (e) the Operator’s breach of applicable law.

    By Bubblee Circle.

    Bubblee Circle will indemnify the Operator against losses, damages, and reasonable costs (including reasonable legal fees) arising from a third-party claim that the Operator’s use of the Services in accordance with these Terms infringes that third party’s intellectual property rights. This does not apply where the alleged infringement arises from Operator Content, Cardholder Content, modifications not made by Bubblee Circle, or the combination of the Services with anything not provided by Bubblee Circle where the infringement would not have occurred but for the combination.

    Procedure.

    The indemnified party must promptly notify the other of the claim, give the indemnifying party sole control of the defence and settlement (provided no settlement admits liability for, or imposes obligations on, the indemnified party without consent), and provide reasonable cooperation at the indemnifying party’s expense.

  25. 25.Force majeure

    Neither party is liable for any failure or delay in performance (other than the obligation to pay fees) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, governmental action, labour disputes, internet or telecommunications outages, and acts of suppliers or sub-processors.

  26. 26.Changes to these Terms

    Bubblee Circle may update these Terms from time to time. Material changes will be notified to the Operator at least 30 days in advance by email and through an in-app announcement, and the Operator will be required to accept the updated version on next sign-in. Non-material changes (clarifications, formatting, link updates) take effect on publication. If the Operator does not accept a material change, it may cancel before the new Terms take effect, and clause 4.14 applies.

  27. 27.Dispute resolution

    Before starting court proceedings, the parties will try in good faith to resolve any dispute through discussion: the complaining party sends a written description of the dispute to the other (for Bubblee Circle, to legal@vennperks.com), and the parties will attempt to resolve it within 30 days. This does not prevent either party from seeking urgent injunctive relief, or from referring the matter to court if the dispute is not resolved.

  28. 28.Notices

    Notices to Bubblee Circle must be in writing to hello@vennperks.com (and for legal notices, also to legal@vennperks.com). Notices to the Operator may be sent to the email on file for the primary account holder or by in-app announcement. Notices are deemed received on the next business day after sending.

  29. 29.Assignment

    The Operator may not assign or transfer these Terms without Bubblee Circle’ prior written consent. Bubblee Circle may assign these Terms to an affiliate, or in connection with a merger, acquisition, restructuring, or sale of all or substantially all of its assets, on notice to the Operator.

  30. 30.Entire agreement, severability, waiver, third parties

    These Terms (together with the DPA, Privacy Notice, and any order form or written addendum signed by the parties) are the entire agreement between the parties on this subject and supersede all prior agreements. If any provision is held invalid or unenforceable, the rest remain in effect. A failure to enforce a right is not a waiver of it. No one other than the parties may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

  31. 31.Governing law and jurisdiction

    These Terms are governed by the laws of England and Wales, regardless of the Operator’s own location. The parties submit to the exclusive jurisdiction of the courts of England and Wales, except that either party may apply to any court of competent jurisdiction for urgent injunctive or equivalent relief.

  32. 32.Contact

    Bubblee Circle is a trading name of Creative Stripes Ltd — registered in England and Wales, Company No. 12104618 — VAT No. 434 4493 90 — registered office: Rivers Lodge, West Common, Harpenden, Hertfordshire, AL5 2JD, United Kingdom.